
Instructions
Listen to the conversation. Then answer the questions.
This course narration uses an AI-generated voice.
Narrator:Listen to a conversation.
Titan:Hi, I got an email saying there's a missing document on my financial aid file, but I'm not sure what's missing.
Angel:No problem, let me pull up your file. Can I get your student ID number?
Titan:Sure, it's right here on my card.
Angel:Thanks. Okay, it looks like we're missing your parents' most recent tax transcript.
Titan:Oh, I thought I uploaded that back in March.
Angel:I see an upload attempt, but the file didn't go through - it looks like it was corrupted.
Titan:That's frustrating. Can I just re-upload it now?
Angel:Yes, you can do that through the portal, or you're welcome to email it to our office directly.
Titan:I'll email it today, just to be safe.
Angel:Perfect. Once we receive it, your file should be complete within two business days.
Titan:Great, thank you for figuring that out.
Angel:Of course. Let us know if anything else comes up.
1. Why did the student come to the financial aid office?
2. What happened to the document the student uploaded in March?